Terms and Conditions

 
Detailed Description of Good and / or Services
Randolph Sunglasses South Africa is a business in the eye wear industry that markets aviation specific and fashion sunglasses.
 
Delivery policy
Subject to availability and receipt of payment, we aim to process order requests within 24 hours.   Products are delivered by door-to-door courier delivery service, within +- 4 to 7 working days following confirmation of stock availability and receipt of payment. 
 
Return and Refunds Policy
The provision of goods and services by Randolph Sunglasses South Africa is subject to availability.  In cases of unavailability, Randolph Sunglasses South Africa will refund the client in full within 30 days.
Cancellation of orders by the client are only accepted prior to delivery. Where payment has already been processed and accepted, a 6% (of purchase price) payment refund administration fee will apply. 
In the rare event that the wrong products are received, the correct products will be reshipped, and charges for the product value corrected only if the received products are returned in an unopened, resaleable condition. We are not responsible for damage in transit, beyond our control.  
 
Customer Privacy Policy 
Randolph Sunglasses South Africa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf
 
Payment Options Accepted
Payment may be made via Visa or Master Card, or by bank transfer into the C A Higgins trading as Randolph Sunglasses South Africa bank account, the details of which will be provided on request.
 
Credit Card Acquiring and Security
Credit card transactions will be acquired for Randolph Sunglasses South Africa by Virtual Card Service (Pty) Ltd who are the approved payment gateway for Nedbank of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy.  
 
Customer Details Separate from Card Details
Customer details will be stored by Randolph Sunglasses South Africa separately from card details which are entered by the client on ShopDirect’s secure site.  For more detail on ShopDirect refer to www.shopdirect.co.za .
 
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).
 
Responsibility
Randolph Sunglasses South Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.
 
Country of Domicile
This website is governed by the laws of South Africa and Randolph Sunglasses South Africa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.
 
Variation
Randolph Sunglasses South Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.
 
Company Information
This website is run by a sole proprietor Charles Higgins based in South Africa, trading as Randolph Sunglasses South Africa and represented by Charles Higgins. 
 
Export Restriction 
The offering on this website is available to South African clients only.
 
Randolph Sunglasses South Africa contact details
Telephonic Support: 0832535470 | Email Support: Charles@randolphsunglasses.co.za